Tots & Tail respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

• Contact and order details: name, email, phone, shipping and billing address
• Payment information (processed securely by our payment providers — we do not store full card numbers)
• Account information if you create an account
• Browsing data such as device, pages viewed and cookies

How we use your information

• To process and deliver your orders
• To communicate with you about orders and support
• To send marketing emails where you've opted in (you can unsubscribe anytime)
• To improve our store, products and service
• To meet our legal and tax obligations

Who we share it with
We share information only as needed to run the store — for example with our e-commerce platform (Shopify), payment processors, and shipping carriers. We do not sell your personal information.

Cookies
We use cookies to keep your cart working, understand site usage and improve your experience. You can control cookies through your browser settings.

Data security & retention
We take reasonable steps to protect your information. We keep it only as long as needed for the purposes above or as required by law.

Your rights
You may request access to or correction of your personal information, or ask us to delete it where appropriate. Contact us at totsntail@gmail.com